About Instant Evaluate

Instant Evaluate is based in Casselberry, Florida and has been providing customer service solutions since 1996. We make it easy for businesses to understand their customers’ expectations and make sure those expectations are met. Instant Evaluate is the most cost-effective way to gather and report customer satisfaction data from a large and relevant sample of your customers. Instant Evaluate’s service is completely automated and requires no involvement from your IT staff. The service is easy to implement and easy for all to use.

Instant Evaluate enables Phone Surveys (sometimes referred to as IVR Surveys) and Internet Surveys. By allowing surveys to be submitted by phone and Internet you will receive a greater volume of important customer service data. All this customer service data is reported to the Internet for easy to use real-time reports. Reports include Details, Ranking, Analysis and summaries by any time frame. Email Reports summarize weekly and monthly service trends as well as email alerts when service incidents occur.