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Frequently Asked Questions

1. What hardware or software is required?
None. Instant Evaluate takes care of all the hardware, software, and maintenance. There are no requirements from your IT staff.

2. What is involved in implementing the service?
Instant Evaluate does everything from start to finish. You only need to provide the questions you would like to ask your customers.

3. How are reports viewed?
Instant Evaluate provides easy to use reports that are customized to your needs. These reports are available online 24x7. Email reports and service alerts are also customized for your needs.

4. How much does it cost?
Automated Survey Service is a very affordable technology that has improved as prices have dropped to its lowest levels in 2009. If you are not currently using automated surveys, or have not shopped them recently, now would be a great time to research this service.

5. Who are some of your existing clients that I may recognize?
Sport Clips, UPS, Fairwinds Credit Union, PostNet, Cash America, Cookies by Design,  as well as many other successful companies, both large and small.

6. How long does the service take to implement?
Most services can be completely implemented with 3-4 weeks.

7. Can callers be transferred from the service to a home office or other location?
Yes. In addition to many other customizable applications, calls can be transferred.

8. Can the service accept voice messages from callers who want to describe their experience?
Yes. You will be able to easily access these messages from the Internet or directly from an email -- listen with a single click.

9. What types of reports will Instant Evaluate provide?
From the Instant Evaluate website, you will be able to receive immediate information about what is taking place by employee, store, district, or company-wide. It will be simple to rank performance as well as identify trends on a daily, weekly, or monthly basis. Survey results are automatically compiled and easily viewed from InstantEvaluate.com.
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