How Instant Evaluate™ Works

Instant Evaluate’s service provides continuous customer satisfaction data and voice messages about your products and services. Our service allows you to monitor and respond quickly to current customer experiences and expectations of your business.

Here’s how it works.

1. Customers are encouraged to provide feedback.
Your customers are invited to take a phone or Internet automated survey with a message on your receipts. Some companies offer customers an incentive to complete the survey, which encourages repeat business.

2. Customers complete your survey.
Customers complete a satisfaction survey that was customized for your business. Survey data is then reported in real-time to the Internet.

3. Review customer satisfaction reports.
All survey data is available online with easy-to-use reports, including Detail, Summary, Ranking and Analysis. Weekly and Monthly Email reports and Service Alerts are provided according to your specifications. The data in your survey reports can provide real insight into actual customer experiences.

Instant Evaluate is easily implemented and requires no IT resources, hardware or software from your company.