Instant Evaluate™ Testimonials

Dear Alan:

It is not often enough that I am motivated to take the time to commend one of our service providers. However, Instant Evaluate has proven to be a valued business partner that has exceeded our expectations in all regards. Your company has made member and Crewmember feedback an important part of Fairwinds Credit Union operations.

Our goal of making it easy for our members to take satisfaction surveys fiom the phone or Internet is being accomplished with minimal effort fiom ow staff. The Instant Evaluate web-reports provide us real-time service data that we utilize on a daily basis. All levels of management use this data to understand exactly what our members are thinking. It is now easy for us to iden* strengths and opportunities in real-time. Ranking reports allow us to provide immediate feedback to our
Crewmembers.

The Instant Evaluate Internal Employee Surveying has also been quite valuable. We now have a much better understanding of how well various departments are working together. It is now fast and easy for us to access reports to better understand what is happening internally. Internal Surveying is allowing us to quickly identlfy strength and opportunities within our business operation.

Prior to your service, we could not be certain how customers and Crewmembers felt about the services they were receiving. Utilizing Instant Evaluate's reports, we now have real-time data and trends to keep us constantly informed. We are able to run a better business with the data we are provided.

In summary:

• Our Members appreciate this easy way of providing feedback.
• All levels of Fairwinds Management have access to real-time service data.
• Internal Employee Surveying allows us to better understand departmental interactions.
• Crewmembers are now more focused on delivering service and it is easy for management to track their performance.
• We are able to better allocate training resources.
• The web based reporting is extremely easy to use and provides actionable data.
• The service is very flexible to accommodate our changing needs.

The Instant Evaluate team deserves praise for a job well done. We appreciate the time and resources you have put forth to develop and implement an effective semice for our needs.

I wanted to take a moment to thank you and your team for providing Yellowbook a better way to identify high quality candidates that match our opportunities. We are now interviewing higher quality applicants and we have been able to reduce the time it takes to complete the candidate to hire process. The service your firm provides is more efficient and cost effective than what we had used in the past. Partnering with Instant Evaluate to help Yellowbook improve our recruiting process has been one of the best decisions we have made this year.

Instant Evaluate's ability to listen to our real recruiting challenges, diagnose, and then build a custom solution for Yellowbook that was timely, is user friendly, and has been cost-effective has been quite impressive.

The "YBQualifier" you built for us allows our recruiters to spend more time with high quality applicants, instead of wasting time and resources on applicants that likely will not meet the basic standards of a successful Yellowbook Media Sales Consultant. The result is our recruiting process is now consistent and yielding only the best of the best.

The entire Yellowbook Team, from our recruiters and human resources to senior leadership are all very pleased with your product and service. We look forward to expanding our relationship with Instant Evaluate in the future.

I would encourage you to use Yellowbook as a reference as I would be happy to share our experience with you and your team.

Congratulation to you and your team for a job well done.

Dear Mr. Narz:

EZCORPB has been using lnstant LocateTM for several years. The ability to offer our customers a way to locate storefronts is vital to our rapid expansion strategy."If you build it, they will come" is only true if customers can find you easily, a service that lnstant Locate provides.

I recently took over the coordination of our locator service with lnstant Locate. Since doing so, I have been impressed with the professionalism and support of Kevin Mooar and lnstant Locate. I requested to revamp our entire script, as well as update our database more frequently. The work has been performed quickly, and cost effectively. Most importantly, I didn't need to labor to get this accomplished  lnstant Locate handles everything for us!

Evaluation and return on investment is an important aspect of any business. Our marketing department is constantly challenged to learn how our customers have heard about us. With lnstant Locate, we are able to immediately able to view call logs and derivation summaries on their website. In real time, I am able to see which advertising mediums are working for us based on their dedicated toll-free number, and where potential customers are coming from. Additionally, I can be confident that our customers are getting the most accurate location information possible.

lnstant Locate has helped EZCORP prepare for a profitable business in the future. Thank you again for developing a simple and dependable product with limitless potential.


Erin Hafertepen
Manager of Strategic Development
EZCORP, Inc.

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Dear lnstant Evaluate,

I want to let you know how valuable the lnstant Evaluate service has been to the South Texas Region. Stylists, managers, owners and myself now have an easy way to always know what our customers are thinking. Customers tell us what they like and dislike, and we can respond accordingly.

I feel that our customers appreciate the direct communication line to management. It allows them to compliment, complain or make suggestions in a format that is easy to use and that they are comfortable with. Once we respond to their comments, our customers know that we care about what they think. Our region is now more able to resolve service opportunities before potentially losing a valued customer.

In addition to helping with our customers, lnstant Evaluate is also a valuable management tool for dealing with our stylists. Because the overwhelming majority of surveys are very complimentary, we have an excellent tool to let the stylists know how much our customers appreciate them. They have become more motivated to deliver quality service because they know customers will be
continuously providing feedback.

The Fantastic Sams South Texas Region is impressed with the results we have received from lnstant Evaluate. The actual customer data is easy to evaluate, and the ability to manipulate the data provides us with a management tool like no other we have.

Please feel free to provide my contact information to other Fantastic Sams salon owners that are considering implementing your service.

Sincerely,

Richard Bielecki
President, FS South Texas

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Kevin Mooar
Instant Evaluate
800-431-0812

Kevin:
I would like to take a moment to commend and thank you for all your help in implementing Team GB&T and GB&T Cares. Your patience during the development and implementation process is greatly appreciated.

Our first endeavor, GB&T Cares, has now been up since April of 2006 and we have experienced a great response from our external clients. It is comforting to know that all the hard work and training that has been put around customer service excellence has paid off. This system not only provides us with real time information, but certainly keeps our team members on their toes.

With the valuable information provided to management by GB&T Cares, we implemented Team GB&T to monitor the success of our internal customer service. We put this program in place a couple weeks ago and have already had over 90 internal surveys taken. Again, we feel this is a true success.

In both instances there was concern of resistance by our team members, however, with your recommendation on roll out, we experienced just the opposite. Team members openly solicited feedback from our internal and external clients.

Before implementing Instant Evaluate, we interviewed several other providers. We are very pleased that we partnered with you and Instant Evaluate. We have found your product to be the most efficient, flexible, timely and cost effective. Equally important, however, we have found your levels of customer service to be outstanding.



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Alan Narz
Instant Locate
920 East Semoran Blvd
Casselberry, FI 32707

Dear Alan:

I want to express my appreciation for everything Instant Locate has helped Major League Baseball accomplish during the last five years. The automated service really helps fans find our products, and our retailers are very pleased.

We have also benefited greatly from Instant Locate's ability to go beyond just a store locator. It was invaluable in helping us launch the MLB Authentication program. In addition, without the automated locator service, I don't think we could have won Best Licensor Promotion for two consecutive years -we refer thousands of fans from each game to nearby locations that sell our products. It also helps us partner with regional retailers to create excitement and sell products for our jewel event, the All-Star Game.

We now include our store locator number in our commercials and print ads; we have even displayed the number on the Jumbotron during ball games. It really is a great tool for us.

But the benefit I appreciate most is how easy it has been. You made implementation simple for us, the store locator has been our easiest marketing initiative to maintain, and it is one of the most cost-effective marketing tools we have ever implemented.

I appreciate the excellent service your company provides us and look forward to our continued success together.

Best regards,